Frequently Asked Questions


Why should I choose OAK over your competitors?

There are several reasons why you might choose OAK cleaning services over other competitors:

  • Local operation: As a locally operated business, we are committed to serving our community and supporting local economic development.

  • Natural products: If requested, we are happy to use natural cleaning products to help protect your health and the environment.

  • Reputation: OAK cleaning services has a strong reputation for being reliable, trustworthy, and providing high-quality cleaning services and customer satisfaction.

  • Services offered: We offer a wide range of cleaning services, including deep cleaning, carpet cleaning, and window cleaning, to meet all of your cleaning needs.

  • Pricing: We offer competitive pricing for our services, making us a more affordable option.

Ultimately, the best cleaning service for you will depend on your specific needs and preferences. But if you're looking for a reliable, trustworthy, locally-operated company that can provide natural cleaning products, OAK cleaning services is a great choice. Contact us today to schedule your first cleaning!

What cleaning products will you be using?

At OAK, we are committed to using natural, eco-friendly products whenever possible. Our cleaning solutions are derived from plant-based ingredients and are free from harsh chemicals and synthetic fragrances. We believe that natural products are not only better for the environment, but also safer and more gentle for our clients and their families.

In addition to using natural cleaning products, we also take care to use appropriate personal protective equipment (PPE) and follow proper protocols for handling and storing cleaning supplies. We prioritize the health and safety of our clients and team members at all times.

If you have any allergies or sensitivities to certain ingredients, please let us know and we will do our best to accommodate your needs. We are happy to provide more information about the specific products we use upon request.

Can I get an over the phone estimate or do you have to come to my home?

Thank you for your interest in our cleaning services! In order to provide the most accurate quote for our services, we prefer to conduct in-person assessments of the space that needs cleaning. This allows us to assess the size and condition of the space, as well as any specific requests or requirements you may have.

During our in-person assessment, we will walk through the space with you and discuss your cleaning needs in detail. We will then provide you with a written quote for our services, including the cost and any additional fees or charges.

If you are unable to schedule an in-person assessment, we may be able to provide a rough estimate over the phone based on the information you provide. However, please note that this estimate may be subject to change after an in-person assessment.

Do I have to be home when you are cleaning?

In most cases, it is not necessary for you to be home during the cleaning process. If you prefer, you can leave the key to your home or office in a secure location where we can access it. Alternatively, you can drop off the key to us prior to the scheduled cleaning time.

If you do choose to leave the key in a secure location, we recommend leaving it in a lockbox or with a trusted neighbor. We will also need the code or combination to the lockbox, if applicable.

If you do choose to drop off the key to us in advance, please let us know the preferred location and time for key drop-off. We will make sure to retrieve the key at the designated time.

Please note that we take the security of your home or office very seriously and will handle the key with the utmost care and responsibility.

How do I cancel or reschedule a clean if I get sick or something comes up?

At OAK, we understand that unexpected events can sometimes arise that require you to cancel or reschedule your cleaning appointment. If you need to cancel or reschedule a cleaning, please contact us as soon as possible to let us know.

In most cases, we require at least 24 hours' notice for cancellations or rescheduling. If you are unable to give us 24 hours' notice, we may still be able to accommodate your request.

If you need to cancel or reschedule due to illness, please let us know and we will do our best to accommodate your needs. We prioritize the health and safety of our clients and team members, and we will work with you to find a solution that meets your needs.

Do I have to do anything to prepare for my cleaning service?

To make the most of your cleaning service, we recommend taking a few simple steps to prepare your home beforehand. This will help us work more efficiently and ensure that we are able to address all of your cleaning needs.

Here are a few things you can do to prepare for your cleaning service:

  • Remove any clutter from surfaces and floors so that we can effectively clean all surfaces.

  • Find a safe and secure location for your pets, such as a crate or designated room, while we clean.

  • If we will be changing your linens, please put out clean sheets on each bed.

  • Remove any breakables or items of value from surfaces that will be dusted or polished.

  • Make sure all appliances and fixtures are accessible (e.g. refrigerator, stove, showerhead).

Do I need to provide your team with my own cleaning equipment or supplies?

We provide all necessary equipment and supplies for a thorough clean. If you have any product preferences, just let us know. You don't need to provide your own cleaning supplies.

What if something is missed?

Our consistent cleaning methods ensure a thorough clean every time. We'll create a customized plan based on your requests during the initial consultation. If any issues arise, please let us know within one business day for a correction at no extra cost.